Telephone Answering

Every call is an opportunity

Bespoke inbound telephone answering services designed to maximise your customer experience. As a UK based call handling company, we take pride in providing a personal service that aligns with your brand values.

Telebizz call answering agent
Telebizz call customer

Our dedicated 24/7 receptionists look after everything your in-house team does and more.

Delivering outstanding service and significant cost savings.

How it Works


Automated Call Handling

As each call arrives, our agents receive your company's information automatically on screen, enabling them to address callers as if they were a part of your business, ensuring a knowledgeable and personalised experience.


Caller Insights

Thanks to our advanced systems, agents are automatically informed of the caller's identity, previous conversations, or specific details. Our agents are always prepared — say goodbye to redundancy and embrace seamless interactions.


Genuine Connections

Our approach leads to authentic free-flowing conversations. Our agents know your business inside out - your address, services, staff, product details and more. This enables natural, well-informed interactions with your callers. No scripted interactions; just real engagement.


Call Completion

Every customer detail is saved before call completion so you can have full confidence that no valuable information will be lost, and your caller interactions are managed with the utmost precision.

Telebizz automated call handling
Customer call
Call agent chatting
Collecting agent account messages

Call Answering Excellence – delighting callers every time


With years of experience in the industry, we have mastered the art of call handling. Our trained professionals know how to engage with your callers and deliver a personalised service.

Your Extended Team

We take the time to understand your unique requirements, whether it is managing appointments, handling enquiries, e-commerce orders or taking messages, we have got you covered.

Complete Flexibility

Our call handling solutions work seamlessly with your operations 24/7 providing support and assistance during peak hours and can adapt to suit your business schedule.

Personal Touch

Our call handlers are enthusiastic brand ambassadors who genuinely care about each call. Your customers will experience the warmth and attentiveness that our UK-based team delivers.

Bespoke Solutions

We do not believe in a one-size-fits-all approach which is why we develop bespoke call handling services that aligns perfectly with your brand and business goals.

Technology Lead

Our advanced call handling technology ensures that every call is routed efficiently to the right team member so you will not miss a single opportunity.

Telephone Answering BENEFITS

Highly trained, experienced, and motivated staff

Team members are meticulously trained and familiar with your business.

Friendly, engaged and well spoken – real people and real conversations.

Continual support reviews to make sure they are on top form to represent your brand.

Operate in a dynamic and efficient environment, based in our Plymouth call centres.

Happy call agent