This version was last updated on 1st September 2023.
It is important that the personal data we hold about individuals is accurate and current. Individuals should keep us informed if their personal data changes during their relationship with us.
Our website may contain links to other websites run by other organisations. This privacy statement applies only to our own website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy statements and practices of other sites, even if you access them by using links from our website.
Telebizz provides call answering services, virtual receptionist services, switchboard services, mailing facilities, and other services such as IT. We provide our products / services to business customers.
We are bound by applicable data protection laws in respect of the handling and collection of your personal data.
As a business, Telebizz handles a range of Personal Data and Sensitive Personal Data relating to its clients, staff, and others.
Collection and processing of Personal Data is subject to a variety of legal requirements. It is the responsibility of Telebizz to demonstrate how it complies with these legal requirements and that it has procedures in place to handle personal information securely and appropriately.
By law, Telebizz must comply with the 6 principles of GDPR. These are set out in the General Data Protection Regulation (2018) which in summary, require that Personal Data must be processed in line with the below principles:
To enable us to meet our obligations under data protection law, we will provide the following:
Provide information to individuals: We are committed to providing information to individuals who contact us with general or specific enquiries. These enquiries may be made by the individuals themselves or on behalf of a customer, either as an employee or representative. Such enquiries can be communicated to us through various channels, including the contact form on our website or other means.
Supply or receipt of goods and/or services: In the context of goods and services contracts, we may process an individual's personal data when they are acting as an employee, agent, or representative of one of our customers or suppliers. This processing is carried out to fulfil our obligations related to providing or receiving goods and services and to effectively run our business operations.
Website Improvements: We may process an individual's personal data to provide a more tailored user experience, make it more secure, and to administer our website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We also use various cookies to help us improve our website and may share an individual's personal data with the third-party analytics and search engine providers.
Marketing: We may send individuals marketing communications by email, telephone, or mail.Prospecting: we may contact individuals to provide or seek information in connection with our services or in connection with the products or services of a supplier with whom we wish to engage.
Recruitment: We may process personal data relating to individuals to respond to general or specific enquiries from individuals in connection with work opportunities which may have been sent by the individual on their own behalf or by recruitment agents. This includes those enquiries received through the contact form on our website or otherwise communicated to us.
Personal Data – is considered any information that:
Sensitive Personal Data: is a special category of Personal Data consisting of information about a living individual as to: racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, membership of a trade union, physical or mental health or condition, sexual life, the commission or alleged commission of an offence, or any proceedings for any offence committed or alleged to have been committed by an individual, the disposal of such proceedings or the sentence of any court in such proceedings.
Telebizz collects some items of Sensitive Personal Data. For example:
The collection and processing of Sensitive Personal Data is strictly regulated, requiring the explicit informed consent of the data subject to collect and process it (unless the collection is a legally imposed obligation) and imposing severe restrictions on access.
Sensitive Personal Data must be made available to users only on a strict "need to know" basis and managed with the highest practical level of security and confidentiality. Sensitive Personal Data should only be gathered from individuals if it is essential, in which case any necessary consent should be obtained.
Information we receive from other sources: We may receive information about an individual using our website or through use of the other services we provide. We work closely with third parties such as sub-contractors and suppliers (for example in connection with technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and hosting providers) from whom we may also receive information about individuals.
CCTV images: We may record the footage of individuals who enter our property or premises from our CCTV monitoring equipment. In general, we do not directly identify individuals and as such the footage would not be personal data. However, we may attempt to identify individuals in connection with incidents (such as accidents, thefts, or other crimes), in which case the footage may become personal data. Appropriate notices regarding CCTV monitoring are placed around our sites.
We may have to share individuals' personal data with the following parties:
We prioritise the security and confidentiality of personal data. To ensure its protection, we have implemented robust security measures to prevent accidental loss, unauthorised access, alteration, or disclosure of personal data.
Access to individuals' personal data is limited to those employees, agents, contractors, and third parties who have a legitimate business need to access this information. These authorised personnel will process personal data solely based on our instructions and are bound by a strict duty of confidentiality.
In the unlikely event of a suspected personal data breach, we have established comprehensive procedures to promptly address and manage the situation. Should such an incident occur, we are committed to notifying the affected individuals and any relevant regulatory authority, as required by applicable laws and regulations.
We are committed to retaining personal data only for as long as necessary to fulfil the purposes for which it was collected, and in compliance with legal, accounting, and reporting requirements.
Regarding our customers' data, we retain it for a period of 7 (seven) years after they cease to be a customer. This duration allows us to be readily available to assist with any questions or feedback related to our products or services, and to safeguard and protect our legal rights.
For individuals who have provided consent for receiving marketing communications, we may contact them at least every twelve (12) months to verify their continued interest in such communications. If an individual indicates that they no longer wish to receive these communications, their personal data will be promptly removed from our marketing lists.
We recognise that you have rights as a "data subject" and that we have an obligation to uphold these. This privacy statement outlines how we are transparent in our processing. You can contact us to find out more information or to exercise any of your rights set out below.
You have the right, on request, to receive a copy of the personal information that Telebizz holds about you, including your personnel file, and to demand that any inaccurate data be corrected or removed. You have the right on request:
You have the right to ask for a copy of the information we hold about you. You can do this by emailing us at email@example.com or writing to us at:
3 Eastern Wood Road
Langage Industrial Estate
If you wish Telebizz to make changes to or delete your data, or the ways in which we process your data, please contact us at the following email address: firstname.lastname@example.org.
If you feel your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
You can contact them by calling 0303 123 1113 or go online to the "Report a concern" page of the ICO website.
We protect your information; our business depends on it. We keep this privacy statement under regular review. This privacy statement was last updated in September 2023.