We live in a world where customers expect instant answers, especially when making purchasing decisions. Managed Live chat is a powerful tool that enhances a website or app customer experience, builds trust, and ultimately increases sales and conversions. Whether you run an e-commerce store, a service-based business, or a SaaS company, implementing managed live chat can provide real-time, personalised interactions that drive revenue.
Faster Conversions
Managed live chat allows businesses to address customer queries instantly, reducing doubts and building trust — a quick response at the right moment can prevent hesitation and encourage customers to complete their purchase.
44%
of customers say real-time answers are the most critical factor in completing a purchase.
Building Brand Trust & Confidence
Customers are more likely to purchase from websites they trust. Live chat helps businesses build rapport with website visitors by providing a human element—real agents can adapt their responses, offer tailored recommendations, and create a positive customer experience. A well-handled personal interaction can go a long way toward building brand confidence.
Reducing Basket Abandonment
E-commerce basket abandonment is a major challenge—customers often hesitate due to last-minute concerns about pricing, shipping costs, or payment security. We've all been there and had a moment of hesitation when faced with a payment page, especially when rushed for time. Live chat provides an opportunity to resolve these doubts in real time, reassuring customers and guiding them through checkout.
57%
of customers abandon their cart due to unexpected costs.
Providing 24/7 Support
Live chat allows businesses to support customers outside of core business hours or in different time zones without having to hire full time staff. AI-powered chatbots are capable of handling common queries or more, while human agents step in when needed. This ensures businesses don't lose potential sales due to a lack of immediate support.
Live chat is the most accessible communication channel and has the highest customer satisfaction rate.
Data-Driven Insights
Managed live chat platforms provide valuable insights into customer data, including common queries, feedback and complaints, and buying behaviours. Businesses can use this information to refine their sales approach, adjust pricing strategies, and optimise their website for higher conversions.
250%
increase in conversion likelihood if a customer is engaged with six or more messages in a chat session.
Telebizz Live Chat Best Practices
At Telebizz, we specialise in delivering managed live chat services that help businesses provide a professional experience for their customers. Here’s how we do it:
Fast Response Times
Quick replies are vital for keeping your customers engaged and building trust. Our software identifies and matches keywords and phrases allowing us to provide fast accurate responses.
Fully Briefed Agents
Our professional, UK-based agents are briefed by you and will understand your business, products, and services. They can handle product and sales assistance, website support, and handle complaints with the same professionalism as your in-house staff.
Software Integrations
Our chat software can integrate with bespoke CRM and support ticket systems, ensuring chat interactions are recorded, analysed, and any enquiries passed to your team to deal with.
Managed Live Chat—an indispensable tool
Live chat can make a real impact on your sales process by offering a blend of speed and convenience while engaging customers in real time exactly when they need the guidance. It’s not just a nice-to-have; it’s a vital tool for increasing conversions and creating a customer experience that builds trust, confidence and lasting relationships.
If you are considering integrating live chat into your business strategy contact Telebizz for a chat.
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Whether you run an e-commerce store, a service-based business, or a SaaS company, implementing managed live chat can provide real-time, personalised interactions that boost sales.
Telebizz Live Chat
- UK based professional chat agents
- Agents are meticulously trained
- Data security is our top priority
- Chat data integrates with reporting platforms
- Gain valuable insights into visitor behaviour
- Comprehensive support tools
- Over 25 years' experience